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Gerard Arpey QUOTES / QUOTATIONS
At American Airlines, we have built a business around the love of travel that has lasted three quarters of a century. And I'm pretty sure we're just getting started.
Quotation of Gerard Arpey
But I definitely see us playing a major role in St. Louis in the years to come. We already provide service to 95 percent of the markets St. Louis travelers visit the most. And we're adding capacity in some of the most important markets.
Quotation of Gerard Arpey
But I don't think the popularity of flying has diminished a bit.
Quotation of Gerard Arpey
But the St. Louis experience, perhaps better than anything else, illustrates just how much our industry has changed during the past three years.
Quotation of Gerard Arpey
Despite the painful changes we have had to make, we continue to believe in the St. Louis market. And we are hoping to add flights, in a careful way, as the economics of our business improve and the demands of the traveling public in St. Louis become clear.
Quotation of Gerard Arpey
Even with strong demand for air travel, we have been able to pass only a very small portion of that increase on to our customers.
Quotation of Gerard Arpey
First, we have to lower our costs to levels that are more competitive. This will prevent the lower-cost airlines from pushing us out of the markets we want to serve. We've made great progress on this front, but we need to keep pushing.
Quotation of Gerard Arpey
From an airline economics perspective, I don't see the boom times of the late 1990s returning anytime soon, if ever.
Quotation of Gerard Arpey
However, the economics of our business continued to deteriorate. We barely escaped bankruptcy a year ago, and in the aftermath of that escape we had to make some even tougher decisions.
Quotation of Gerard Arpey
I recognize these new contracts involve enormous sacrifices by our employees. We have our work cut out for us; we are not out of the woods yet.
Quotation of Gerard Arpey
I think in just about any business the low cost competitor is always going to have an advantage.
Quotation of Gerard Arpey
I will continue to lead by example. Actions, of course, speak louder than words.
Quotation of Gerard Arpey
Just to cover the increase in fuel costs over the past two years, American would have had to raise fares nearly $75 per round-trip ticket. During this time period, our average fare increased by only $15.
Quotation of Gerard Arpey
Markets that don't work we're going to step away from.
Quotation of Gerard Arpey
One of our most difficult realizations was that-in the course of two years-a connecting hub in St. Louis had gone from something we thought we needed to something we could no longer afford.
Quotation of Gerard Arpey
Our customers have made it clear that we have to be competitive on price. That means we have to be competitive on costs.
Quotation of Gerard Arpey
Our Fly Smart philosophy is about investing only on those points of differentiation that pay for themselves, that earn a revenue premium commensurate with what it costs us to provide that product or service.
Quotation of Gerard Arpey
Our planes should be full, which among other things means we have a golden opportunity... to build on the momentum reflected in the financial results we are reporting today.
Quotation of Gerard Arpey
Second, we have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won't mean much if we don't do a great job with the basics of our business.
Quotation of Gerard Arpey
That doesn't mean you have to have the lowest costs in the industry to succeed. But you need to make sure the activities and product attributes that increase your costs above the other guy bring in at least that much more in revenue, and hopefully more.
Quotation of Gerard Arpey
The executive moves we are announcing today will strengthen American for the long-term future and reflect well on the depth of the Company's management team.
Quotation of Gerard Arpey
These are times of unprecedented challenge and change in the airline industry, and the appointments we are announcing today will put American in an even stronger position to continue the substantial progress that has already been made under the tenets of our Turnaround Plan.
Quotation of Gerard Arpey
This airline is grateful for his extensive contributions and we will miss his friendship and support. We extend our deepest sympathies to the Casey family on its personal loss.
Quotation of Gerard Arpey
We cannot make a profit unless we take care of the customer, and we can't take care of the customer unless we make a profit.
Quotation of Gerard Arpey
We continued the hard work of integrating TWA, because at that time we still thought an efficient connecting hub in St. Louis could be a profitable addition to our network.
Quotation of Gerard Arpey
We have, unlike many of our competitors, continued to meet our various financial obligations.
Quotation of Gerard Arpey
We need to take excellent care of our customers, and do so at a profit.
Quotation of Gerard Arpey