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Jim Cantalupo QUOTES / QUOTATIONS
And I think that that is one of the big reasons for our success in Europe. We are one of the few restaurants where kids and families are welcome.
Quotation of Jim Cantalupo
And ours is a business that requires discipline and focus.
Quotation of Jim Cantalupo
And so if your competitors aren't growing, if there isn't a competitive reason to grow, and you want focus and discipline to add customers to existing stores, you adjust your strategy.
Quotation of Jim Cantalupo
And we're not going to sit there and not reinvest in the stores, and pay out all the cash. That's not healthy for the business.
Quotation of Jim Cantalupo
As I said, I haven't spent a lot of time thinking about partner brands.
Quotation of Jim Cantalupo
Because we only feed in the United States less than 1 per cent of the meals, most of them are eaten elsewhere. Most meals are eaten at home. So to make McDonald's the target is not going to solve the problem.
Quotation of Jim Cantalupo
But I tell you, I would really be interested if there was a partner we could take in, that could put them over here on the side, that would allow us full leverage and access down the road.
Quotation of Jim Cantalupo
But in terms of store openings, there's just not a necessity, nor in my view at this point is this the best place we can spend our time.
Quotation of Jim Cantalupo
But in terms of the code by which we go to market - it's not telling kids to supersize, we're not selling them, generally, products, in the advertising we do to them.
Quotation of Jim Cantalupo
But we had a pretty diversified portfolio of businesses around the world and things tended to offset each other. But one or two years ago, we had a lot of things happening at the same time.
Quotation of Jim Cantalupo
But you know the second month I was here I put out a healthy lifestyles directive. The pundits will say it was because we were sued. Well that's what they say. It was never about that.
Quotation of Jim Cantalupo
But, on balance, we seized the marketplace. We've got a great infrastructure. And yes it's struggling in some areas because of some external factors and some internal factors.
Quotation of Jim Cantalupo
Every year we close 300-400 stores anyway, just relocations.
Quotation of Jim Cantalupo
I haven't seen another brand out there that can carry the breadth we do, and that has the infrastructure globally to take advantage of it.
Quotation of Jim Cantalupo
I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place.
Quotation of Jim Cantalupo
I think this year we'll open up 900 gross, we're closing some, so the net count is lower, but the 900 are spread all over the place. Some of the closures are relocations, where you're moving it to another place in the marketplace.
Quotation of Jim Cantalupo
I think we have a great track record on being relevant, on identifying consumer trends, needs and wants.
Quotation of Jim Cantalupo
I think we will be a company that's selling what customers are looking for in a convenient way, in a value way.
Quotation of Jim Cantalupo
I think we'll still be a family restaurant, we'll be contemporary, we'll be lifestyle, we won't be old, we won't be 60 years old in the view of the consumer.
Quotation of Jim Cantalupo
I've talked about improving the taste of our food, operational and procedural changes, and we've done a lot of that.
Quotation of Jim Cantalupo
If these people were really concerned about the societal issue of obesity, they wouldn't start lawsuits.
Quotation of Jim Cantalupo
McDonald's is almost 50 years old. For 47 years we had a pretty consistent track record of being able to deliver admirable sales.
Quotation of Jim Cantalupo
Outside the US, our international business is bigger than the next 100. All the others - Yum, Wendy's. Ours is bigger.
Quotation of Jim Cantalupo
Playtime and toys are good for kids, or they wouldn't buy them. McDonald's can provide that experience. And having dinner with the family is good for kids.
Quotation of Jim Cantalupo
Ronald has had bicycle safety and safety in the home. Yes, Ronald is McDonald's, second most recognised figure after Santa Claus, and there's an element of obviously benefiting your business.
Quotation of Jim Cantalupo
Salads was a big indicator of that - there was a huge market out there for it. And why not tap it? Some of the things we are doing now around the globe are responding to customers. It's not because some guy sued you.
Quotation of Jim Cantalupo
So Europe's a big driver. And at one point, if the euro hadn't devalued, they would have been making as much money as the US with half the stores. Returns were higher.
Quotation of Jim Cantalupo
Some of the analysts were saying, Now you're a cash cow, there's no growth at all, pay it all out in dividends, give me it all, you can't invest wisely.
Quotation of Jim Cantalupo
The fact of the matter is, most of our orders are not supersized. Less than five per cent are supersized - that's never mentioned. The whole issue has been supersized itself.
Quotation of Jim Cantalupo
The markets where we've got real good presence are the older, more mature markets like Australia, and Western Europe - where we've only got 6,000 stores, compared to the US with 13,000.
Quotation of Jim Cantalupo
There'll always be a level at which communities are popping up and you need to be there. There's always that level of store openings.
Quotation of Jim Cantalupo
Today for us, it's not about more stores.
Quotation of Jim Cantalupo
We cover hamburgers, chicken, veggie burgers, salads, we've got a pretty broad range. To me, McDonald's isn't only about the food. It's about the prices, it's about the way we eat.
Quotation of Jim Cantalupo
We don't follow the definition of the tradition growth company that Wall Street talks about. But that doesn't mean we're not going to grow.
Quotation of Jim Cantalupo
We have very specific rules about how we go to market with children, and I think they are very responsible.
Quotation of Jim Cantalupo
When you raise prices, you've got to make sure you get it to the bottom line. You can fritter it away because of the way you're running the business, with maybe not a totally disciplined approach.
Quotation of Jim Cantalupo
When you're doing that you lose your focus on the discipline of the business, and how you train people at Hamburger University, and everybody gets on a bigger, different vision, and they're not on the same page.
Quotation of Jim Cantalupo
You have got to have discipline and focus - on the customer and how you run the business.
Quotation of Jim Cantalupo
You then get into a period a few years ago, where a lot of external factors that we didn't have anything to do with did hit, and some of them at the same time... devaluations, weak economies, you name it, in various parts of the world.
Quotation of Jim Cantalupo